Shipping policy

We process your order as soon as it’s placed, and we send it out as soon as possible. Orders placed on working days before 4:00 pm are sent out same day to the courier, orders placed after 4:00 pm are sent out the next working day. Courier then takes 3-8 working days to deliver. Our working hours/days are Saturday-Thursday 9-5pm. That said, during peak times such as new product launches, restocks, seasonal or religious holidays, delivery may be delayed.

If your order is still processing, that means it’s being packed and ready. Once it’s fulfilled that means it left our warehouse. Any changes can be made to the order while it’s still processing. We can not make any changes, or cancel your order, once it had left our office and is marked fulfilled on the system.

Shipping within Egypt

Delivery takes 3-8 working days, although frequently courier exceeds expectations and delivers faster than that, but that’s not guaranteed  

Shipping Internationally 

We offer trackable flat-rate international shipping via Aramex, which takes between 14-21 working days according to location. 

International orders may be subject to customs duties, which are determined by the destination country’s government. EMMA is not responsible for customs charges or delays incurred on international orders. Please note we are unable to provide return shipping labels for international orders.