Returns & Exchanges

our policy

For hygiene reasons, exchange is only offered within 48hrs of recieveing a defected scarf or a wrong scarf other than the one you ordererd, provided it’s in it’s original condition, unworn and with tags on.

Please call or message us at 01007994947 within 48 hours of receipt of your order. Don’t use the product or remove it’s tags.

If upon inspection, item is found to be defected, EMMA will replace your order with a product of same design and color. If product is out of stock then you will receive store credit.

EMMA will not be able to replace your order if:

  • You don’t notify us within 48 hours of receipt of order,
  • Product has been worn or even tried on leaving perfume scent, makeup stains or pin holes,
  • Tags have been removed.

 

 :سياستنا

لأسباب النظافة الصحية ،  الاستبدال يتم فقط في حالة وصول ايشارب به عيب او ايشارب مختلف عن ما تم طلبه ويتم إخطارنا  خلال 48 ساعة من الاستلام. الاستبدال يتم في حالة انه ما زال في حالته الاصلية غير مستخدم و ما   زال يحمل الكارت المعلق بالمنتج

برجاء الاتصال بنا او ارسال رسالة لنا على رقم 01007994947 خلال 48 ساعة من الاستلام 

إذا تم العثور على عيب في الإيشارب,  EMMA سوف تستبدله لك بنفس المنتج . إن لم يكن مازال متاح، ستحصل على نقاط في حسابك بقيمة المبلغ.

لن نستطيع أن نستبدل في حالة:

عدم اخبارنا خلال 48 ساعة من الاستلام الطلب  – 

 استخدام المنتج أو تجربته مما ينتج عن ترك رائحة عطر فيه، آثار مستحضرات تجميل او اثار استخدام دبوس – 

تم ازالة الكارت المعلق بالمنتج – 

 

Shopping online

We don’t have a physical store, all orders are placed online through our website. We try as much as apossible to help you make a good decision by depecting the product as clear as possible.

Photos of models, close ups, descriptions, customer photos and reviews will all help you find the scarf of choice.

Note though that there are limitations to photography as lighting differences can alter slightly the colors of a scarf. Moreover, the colors would look differently from a device screen to another and light adjustments on each device to another.

With all those limitations , we still try our best to make the colors look as close as techincally it is possible to the colors in real life.

 

Shipping

Order processing

We process your order as soon as it’s placed, and we send it out as soon as possible. Orders placed on working days before 4:30pm are sent out same day, oders placed after 4:30pm are sent out the next working day. Our working hours/days are Saturday-Thursday 9-5pm. That said, during peak times such as new product launches, restocks, seasonal or religious holidays, delivery may be delayed.

If your order is still processing, that means it’s being packed and ready. Once it’s completed that means it left our office. Any changes can be made to the order while it’s still processing, we can not make any changes once it left our office and is completed on the system.

 

Shipping within Egypt

Delivery takes 3-5 working days, althoughs frequently courier exceeds expectations and delivers fast than that, but that’s not guaranteed 🙂 

Free deliveries on orders of 3 scarves or more all over Egypt.

 

Shipping INTERNATIONALY 

We offer trackable flat-rate international shipping via Aramex, which takes between 4-10 working days to arrive. 

International orders may be subject to customs duties, which are determined by the destination country’s government. EMMA is not responsible for customs charges or delays incurred on international orders.